Terms of Service
Effective: October 2026
These Terms of Service ("Terms") govern your use of DMForge, operated by Tibor Rames trading as DMForge, a sole trader registered in the United Kingdom ("we", "us", "our"). Address for service of legal documents: Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom.
1. The Service
DMForge provides an AI-powered conversational appointment-setting platform designed for online coaches and consultative service businesses. Live outbound and messaging channels operate via official APIs: Meta Graph API v21.0 (Instagram Direct Messages and Facebook Messenger), SMTP transactional email, and Twilio SMS appointment reminders.
2. Eligibility & Account Security
You must be at least 18 years of age (or have reached the age of majority in your jurisdiction) to enter into these Terms and maintain an account. You are responsible for safeguarding your account credentials and for all actions taken under your account. Notify us immediately at contact@dmforge.org if you detect unauthorized access.
3. Acceptable Use & Platform Terms Compliance
You agree not to use DMForge to:
- Violate Meta Platform Terms, Instagram Community Guidelines, or Facebook Developer Policies.
- Transmit spam, unsolicited cold marketing messages lacking statutory opt-outs, or illegal harassment.
- Send deceptive or fraudulent communications, or misrepresent automated AI responses in violation of applicable laws (including California SB 1001 or EU AI Act transparency rules).
- Interfere with, reverse-engineer, or attempt to circumvent API rate limits or security controls.
- Submit or process sensitive categories of personal data (such as health, biometric, or financial account details).
We reserve the right to suspend or terminate accounts immediately for serious violations of these terms or third-party platform rules.
4. Subscriptions, Payments & Taxes
Subscriptions are billed in advance on a recurring monthly or annual basis via Stripe. By subscribing, you authorise recurring billing through your nominated payment method. All payment processing is handled strictly off-site by Stripe (PCI-DSS Level 1 certified); no payment card numbers touch DMForge servers.
5. Statutory Cancellation & Refunds
If you are an individual consumer in the UK or European Union, you possess a statutory right to cancel your contract within 14 days of purchase under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. To request cancellation, email contact@dmforge.org. For commercial and business clients, fees are non-refundable except where required by law.
6. Intellectual Property & Data Ownership
You retain all intellectual property rights in your customer data, custom prompts, and qualification criteria. DMForge and its underlying software, design systems, and trademarks remain the exclusive intellectual property of Tibor Rames.
7. Limitation of Liability
To the maximum extent permitted under applicable law, DMForge and Tibor Rames shall not be liable for any indirect, special, incidental, or consequential losses, including lost profits, lost leads, or third-party account suspensions. Our total aggregate liability under these Terms shall not exceed the greater of £100 or the total subscription fees paid by you in the three (3) months preceding the incident. Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence.
8. Governing Law & Jurisdiction
These Terms and any non-contractual disputes arising from them are governed exclusively by the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
9. Contact Information
For inquiries regarding these Terms:
Tibor Rames trading as DMForge
Kemp House, 160 City Road, London, EC1V 2NX, United Kingdom
Email: contact@dmforge.org
Last updated: October 2026 · Tibor Rames trading as DMForge